ITIL FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT

ITIL (Former Information Technology Infrastructure Library) is the leading standard of IT Service Management, providing a cohesive set of best practices for IT. Employers seek ITIL certified IT professionals that have the knowledge of the ITIL terminology, structure and basic concepts and have comprehended the core principles of ITIL practices for service management.

The ITIL Foundation certification provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.